Small Businesses Are People Too...

A friend of ours who runs a small drapery wrote us an email to vent about a particularly nasty client of his. The woman was referred to him by a friend.  She insisted on meeting early in the morning, so to get to her house at 10am in LA traffic, my friend has to leave his office at 8am.  He spent a couple of hours the night before picking out fabrics for her.  Once he got there, she proceeded to